Return Policy
CHANGES & RETURNS FOR ALL OF GREECE
* Changes are made within 7 days from the day you received the product.
* In order to make the return, it is necessary for the product to be in excellent condition with the special markings (tabs)
* The changes are made by telephone 2310663253
* You have every right to return the product you ordered either because your number does not work or because you changed your mind.
* During the process of the first change of the order, the surcharge is € 4.00
* For the process of the second change of the same order, the charge is € 8.00
* In case the product of the change exceeds the amount of the initial order, you pay the difference that results + 2.00 € the cash on delivery costs that will arise from your transaction with the courier.
* During the Refund process for the refund request the charge is 4.00 €.
* During the refund process we return the value of your order minus the shipping and return.
* Refunds are made to a bank account that you will give us within (7 days) one week from the day we receive it
* In the process of changing for CYPRUS the return costs are 8.00 € and are borne by the customer.
* For the change process you must follow the following steps:
1). It will be good when you call us to have come up with the product you want.
Specifically, call 2310663253 and let us know that you want to make a return.
2). Send the parcel back to us withGENERAL POST is ELTA COURIER depending on which transport you received.
* If you want to return the product for your personal reasons, without Belle fille fault, then the shipping costs will have to be covered by you.
* Items must be returned in their original condition, including labels. Belle fille reserves the right to refuse a refund if the products are returned used, soiled, worn or damaged in any way or have any form of excessive hair, perfume or fragrances on the fabric. These soiled or damaged items will be returned to the sender. You will be notified by email if your returned item is not eligible for a refund.
* The return of the product must be made by GENERAL POST or ELTA COURIER and delivered to our headquarters of Belle fille. We have the right to refuse returns sent by post or by other couriers. The product is your responsibility until it reaches us. For your protection, we recommend sending the package using a courier service that ensures the value of the products. The cost of returning the product to us is your responsibility. Only for returns within Greece, in case you make theshipping with the company GENIKI TACHIDROMIKI the ELTA COURIER, you have the possibility to charge the shipping costs to Belle fille and then we will deduct the amount from your refund .. For more information you can contact us.
* Important: To return your order you must first know the order number and choose the return or exchange (color or size). We can not do this without these details.
* The customer does not have the right to test the products before signing that he received the parcel, instead he must receive the package and have the test done later. In case the product does not work for you for any reason, you should inform us by phone and then consult with the postal company to determine the address and time of receipt of the parcel.
* Customers, who in their history have shipments that refused to receive or did not respond to the written or telephone (courier) information and thus were returned to us, with the indication (NO INTEREST - DISCLAIMER), will receive after payment of their new order exclusively by depositing the amount.
WITHDRAWAL
* The customer always reserves the right to withdraw his purchase under European law within 7 days. and at his own expense to return it to the company.
* The company is entitled to accept the return of the product ONLY in case there is no damage
* The refund money is sent within 7 calendar days from the receipt of the product and you are charged 4.00 €.
* In case the payment of the order has been made through COD, the additional amount charged to the order will not be refunded with the above payment method.
* If you want to return your product for an exchange in size or color, we will send the replacement to the pre-existing delivery address on your order, unless you fill in new details.
* All goods will be maneuvered upon their return to our company
* The products arrive at Belle fille at your own risk, so you should make sure that they are properly packaged (not necessarily in their original packaging) and can not be damaged on the road.
* In case a product is returned in unsuitable condition, it will not be accepted.
* Belle fille is not responsible for any products that have been returned to us by mistake.
* We recommend that you keep the post office / courier receipt until the return process is complete and receive our e-mail stating that we have received your return.
* We can exchange the product for a different size or color of the same product.
* If you would like a different product, you will need to place a new order.
PRODUCT RETURN ADDRESS
BELLE FILLE
6 km Thessaloniki - Oreokastro.
Thessaloniki.
T.K. 56429.
Tel. 2310663253
RESPONSIBILITY OF BELLE FILLE
In the event of Belle fille being liable for a actual defect or for a lack of agreed quality of the product, the consumer has the right to demand either the correction or replacement of the product with another (if possible and not disproportionate costs, within a reasonable time and without inconvenience to the buyer ), or reduce the price, or withdraw from the contract unless it is a non-material defect.
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